Legal
Privacy Policy
How The House of Vastra collects, uses and protects your information when you browse, order, book a fitting or write to us.
Last updated 25 August 2026
What We Collect
Details you share for orders, appointments, accounts and support — never more than we need.
How We Use It
To fulfil purchases, style consultations, service messages and improve the house experience.
How We Keep It
Bag and wishlist preferences stay on your device; account data is held securely for service.
Who We Share With
Only trusted partners such as payment, logistics and messaging providers — never for sale.
Overview
This Privacy Policy explains how The House of Vastra collects, uses and protects information when you browse our website, place an order, create an account, book an appointment or contact us. We treat guest data with the same care we give to a private fitting.
Information We Collect
We collect information you provide directly and limited technical data needed to run the site.
- Identity & contact — name, email, phone number and shipping address.
- Order details — items purchased, payment status, delivery preferences and order history.
- Appointment details — preferred store, date, occasion and styling notes.
- Account preferences — wishlist, sizes and saved addresses where you choose to store them.
- Device & usage — browser type, approximate location and pages viewed, used for security and performance.
Local Storage on Your Device
Your shopping bag, wishlist and recently viewed pieces may be stored in your browser’s local storage so they persist between visits. This information stays on your device unless you clear site data or sync it to an account after signing in.
How We Use Information
We use personal information only for legitimate house operations and the services you request.
- Process and deliver orders, returns and exchanges.
- Confirm appointments and share fitting or styling updates.
- Respond to support messages and WhatsApp queries.
- Send order updates; marketing messages only where you have opted in.
- Improve site performance, prevent fraud and protect our guests.
Retention & Security
Order and account records are retained as needed for fulfilment, legal and accounting requirements. We apply reasonable technical and organisational safeguards; no method of transmission over the internet is fully secure, and we encourage strong passwords for accounts.
Your Choices & Rights
Depending on applicable law, you may request access, correction or deletion of personal data we hold, or withdraw marketing consent at any time. Contact care@houseofvastra.com with your request and we will respond within a reasonable period.
Children
Our services are intended for adults purchasing or styling occasion wear. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy as our practices or legal requirements evolve. The “Last updated” date at the top of this page will change when a revision is published.
Contact
Privacy questions may be directed to care@houseofvastra.com or raised with our team on WhatsApp. For store visits, our Ahmedabad houses can also guide you in person.
Questions about your data?
Write to care@houseofvastra.com or message us — we respond within one to two business days.